Ebay.in — Regarding return / replacement of the item

Address:	400063
Website:	www.ebay.in

Hi,
This is regarding the claim id: 1864917. The item (Electric head massager brain massage relax easy acupuncture point)which i received is very small in size, which won't fit for me.So i requested ebay for returning/replacement the item. But they rejected the case saying it is not eligible for claim.
And coming to the quality of item, its low quality if we try to adjust means it may broke due to its quality.So i decided to return.
Is it possible to feel the quality and fitting just by reading the description ?
We can expect somewhat about the item by reading the description but not exactly? Isn't it ?

Buyer places order on ebay and seller sends the item directly to buyer . But ebay gives judgement infavour of seller without checking the item quality received by the buyer.

Ebay india has taken one sided decision favorable to seller. And also ebay removed the feedback which i have given to the seller.

This shows how ebay justifies claim.

If buyer is not satisfied with size/quality of the item then how come ebay forcibly close the case ?

I kept the item unused and packed it as i received.

So, here i'm requesting this consumer forum to take necessary actions for returning/replacement with larger size item.

Thanks and regards,
Jai