[Resolved] Ebay.in — rejecting my product's claim

Anmol Kulshrestha

from Agra, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	Ebay.in

Actually i have bought an "New Replacement USB Type-C Adapter to 3.5mm Earphone Headset for LeEco Le Max 2" from Ebay on 4/8/17. Following this i received this on 10/8.17. As soon i opened the packet and check the cable which is not look a like as that on the website.
So, basically they gave me cable of another company not the original one that has the logo of company.
On the same day, i have raised a claim about this thing.
On 12/8/17, they rejected my claim by saying me that my claim is not eligible as per Ebay guarantee guidelines.
Now I'm helpless. Please help me.
I have purchased this cable from Ebay of ₹450.
And the product is delivered by ebay is genuinely of ₹50 (because the same quality product is available in Delhi)
Thanks
Anmol Kulshrestha

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Oct 10, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

eBay.in Customer Care's response Dear Anmol Kulshrestha,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

May 19, 2018

Updated by Anmol Kulshrestha How the complaint was resolved without my concern?