Ebay.in — SAMSUNG GALAXY S4 GT[protected]GB

Address:

South West Delhi, Delhi

I had purchased SAMSUNG GALAXY S4 GT[protected]GB on 14th November, 14 through Paise pay ID: [protected] . In this regard I contacted you regarding the problem faced on 17th January, 2015 regarding irregularity such as that mobile suddenly stops connecting wi-fi. It got activated only after phone is restore to factory settings. In the process all the data is lost. Further, suddenly it stops receiving and giving calls and then you have to restart or shut down to make it working. In addition its battery was exhausting very fast This I was experiencing since I have purchased the mobile. You advise me to contact the seller on 20th January, 2015. As per your advise I contacted seller many times on mail but he never responded. In the meantime the mobile started suddenly switched off even if the battery is 80% say and then I have to connect it with power to start phone. Finally, I made a call to person named in invoice and explained the problems with respect to new mobile . He informed me that he will not be able to do much but still you send me mobile through courier as I was placed in Delhi and seller was in Mumbai. I sent my mobile through my friend to Mumbai but the person was not ready to accept the phone physically and told me to send through courier. I requested him to accept the phone physically but he vehemently refused to accept it and insisted only to be sent by courier.He further told me that my that my warranty is only for software and was not committing regarding how much time will be taken to send back the mobile to me. Finally I requested him to tell me that what is the problem with mobile and he asked me to change the battery and get the software updated from mobile shop. I purchased the battery at the cost of Rs. 1300/- and it appears that problem with respect to sudden switch off for mobile is sorted but I am not aware of other problems which may come over again. From whatever I have experienced, it is certain that defective mobile is delivered. You are requested to take up the matter with seller and compensate loss suffered by me. In case the seller still resist for any compensation you may blacklist the seller and compensate me. An early action is requested Regards, (Ram Parkash Batra) Phone- [protected]