[Resolved]  Ebay.in — selling fake products and not taking return

Address:	Mumbai City, Maharashtra
Website:	ebay.in

Hi,

claim id: 3109255
My ebay Account Id: vkri5475
My PaisaPay Id: [protected]
Seller: mobilecheaprate

I have order Sony Bravia KLV32R302D from ebay.in on 11-Aug-2017. I have received the product on 18-Aug-2017. After opening the box I suspected that it is a fake product. The item is very delicate and seems like a local made television with the SONY Name. I have not find the serial number of the TV on any of the places.1) Not on the TV backside 2) Not on the Invoice 3) not on the Box and 4) There is no product information option inside the TV.

The same i conveyed to the seller on the same day. For the first time he said serial number available on BOX and second time said it is there on TV backside. It is not there. As per ebay guarantee policy i have raised a claim[protected] on 21-Aug-2017. Also the product mentioned in the website and the product i got are different.

Ebay customer care department also not giving an update other than we are contacting seller. Even the customer care people dont know the difference between seller and buyer. They have not responding.

I'm attaching the photos of the TV, invoice and the ebay messages between me and seller. The Item description mentioned in the website and which i received are two different.

Even i contacted the sony customer care to fix the wall mount, the representative also confirmed it not a original sony product.