Ebay.in — Sony Xperia E4 sold by ebay is not service by Sony under warranty

Address:

Faridabad, Haryana

Dear Sir/Madam, Thank you ebay team!!! for cheating me very wisely through ebay purchasing. I dare to purchase a "Sony Xperia E4 Dual Sim Smartphone" Model: E2115 (item Id:[protected] and Paisa pay ID: [protected] under Deal 21. As per the ebay communication the above said mobile phone was sold by ebay seller "appletreee2013". The phone was received to me on 13/06/2015 and working well. On dated 17/06/2015 at about 1730 hours during talking over phone, its showing low battery and went off. I recharged the phone for 3 hours, but its charging indicator was showing "Red" instead of "Green" light and was not getting "ON". Hence, i registered a complaint to the Sony Service Centre ASC- SAI Electronics, Faridabad, Haryana, India and Mobile phone was handed over to service centre on 18/07/2015 for repairing/replacement. The service centre refuge to servicing the mobile phone on 23/07/2015. The reason was communicated to me by service centre that the phone did not sold in India and the IMEI number [protected] is also not registered in India. This phone was sold in Italy and activated in India. Therefore, Sony unable to servicing/Replacing the phone. The phone is still not working. I felt that the ebay cheated me by selling such type of item and allow fraud seller on site. Selling unregistered phone (IMEI number) violated the rules of Tele Communication Regulator of India (TRAI) also. The ebay endorse prime responsibility to replace my phone as early as possible. I wanted to reply from ebay team for replacement of Mobile phone (model E2115) of Indian made and with warranty and service authorization from Sony India. Respective proof is attached for your confirmation. Thanks Manoj Mishra [protected]