Ebay.in — Terrible quality product

Dear Sir/ Ma'am,

This is in reference to Order confirmation: PaisaPay ID [protected]. I purchased BAOER 388 Executive Black Gold Medium Nib Fountain Pen NEW online from your website www.ebay.in via my email ID [protected]@gmail.com on[protected]. I received this pen in safe and sound condition and worked well as well.
But today I saw certain small protrudes on the pen which even on gentle touch weathered off revealing copper colour back ground. I always used this pen with very care and never gave it to anyone. This is very serious issue that your company is selling such cheap quality pen at high rates. I trusted ebay and purchased this pen with great confidence and your shattered my trust as I am regular customer of yours.

So tell me straight away how will you sort out this problem either refund my total money of Rs. 325 by taking this pen back or send me some other good quality pen in same price range or above. Make sure I will not spend even the single penny for the same.

Moreover I have attached picture of my weathered pen for your ready reference.

Kindly take quick action on urgent basis pertaining to my pen.

Waiting for prompt reply,

Regards,

Sunil Thakur
Email ID - <[protected]@gmail.com>
Mob: - [protected]