Ebay.in — They send me a defected mobile and refuses to return/ refund of the mobile

Ashoksaha456

Address:	735224
Website:	www.ebay.in

Sir, I buy from ebay and get a defected Cheers Smart5 mobile. On that date i have raised a complain. After 4 days Ebay care officer says that i have to go to the customer care of the mobile company which is nearly 500 km from my home. My paisapay id is [protected].

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Ashoksaha456,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Hi Ashoksaha456,

We regret to know that the product you've purchased has stopped working.

We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.

But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service center and get the issue resolved.

However, if the item that you received was dead on arrival or fake you may provide Declaration letter from the authorized service center to [protected]@ebay.com within 48 hours stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.

Thanks & Regards,
Team Ebay