Ebay.in — Virtual reality glasses - vr box worth rs.1099

Address:	Kota, Rajasthan, 324005
Website:	Ebay.in

I would like to register a complaint against ebay regarding the return of my product. I raised a claim on 24th april 2016 (Claim id[protected] my problem was that my phone was not compatible with the glasses as my phone's display was smaller. As it was my fault that i didn't read the description properly my claim was rejected by ebay. Then, i bought a new phone with a bigger size and it was even compatible, but then i noticed that there were supposed to be some "rubber pads" inside the vr box which were to be applied in the phone holder but there were no rubber pads inside the box. Plus, when i tried to watch a video the field of view was terrible and i didn't like it at all. I am not satisfied with the glasses but as i had already raised a claim i am couldn't raise a claim again.
Then the customer service representative told me that they cannot help me any further and i should contact the seller
So i did. And they asked me to provide them with my bank details and i should parcel the glasses back to them which costed me rs. 120/- and they will refund me through net banking. Since then i am waiting for my refund and the seller keep on delaying the time plus they even said that the shipping charge of my parcel wont be reimbursed so i am down to into rs.1219/- and still have no product with me.. Worst online shopping experience ever.

Please help me regarding this matter as the glasses were in the same condition as i received and i didn't even remove a single protecting cover. I just want to get a refund so i could buy a good and better glasses.

Awaiting your positive response.
Shwetansh soni