[Resolved]  Ebay.in — wrong item delivered, now no replacement/refund.. FRAUD/ CHEAT

Address:

Kolkata, West Bengal

I have bought a pair of shoes from ebay of size 10 but the seller sent a bigger size of 10.5 and now i am unable to wear the same. I have started a claim regarding the same on ebay.in along with the pictures of the product showing that the product is 10.5 not 10 as i have ordered and asked for replacement or refund of the same. But ebay has simply rejected the claim and how since last 5 days i am sending them mail and talking to them on phone and chating with customer representative but no one replies everytime they say that product is as described so they can not return or exchange now. I have talked to seller also and he is okay with the refund but the mediater Ebay.in is not interested in initiating the refund or replacement. this is total fraud and cheating and harassment. Everyday now its my job to call them write to them and chat with them but no one listens. I have to hold everytime for 15-30 minutes before and during the calls as their representatives are busy but yet nothing happens. This is mental trauma which they are causing to me along with inversely affecting me monetarily and mentally and causing me hamper my business. as everyday my 1-2 hours time is spent on talking and mail and chating to ebay regarding the same from last 6+ days. Its my humble request you to kindly get this matter resolved as i can not take this harassment any more. For your reference my ebay id is "surana_alok", email [protected]@yahoo.com, contact number [protected]/ [protected], item id of the product "[protected]" amount Rs. 4620/- date of purchase 27/12/2014, date of claim 31/12/2014, claim id 820305 claim rejceted date and by "01 Jan 2015 Buyer Claim request rejected by eBay by ashish2010.eg" Please get my money refunded at the earliest and help me getting over with this harassment and mental trauma which is affecting my business as well. Thank you. EBAY Replied: Dear Alok, We would like to inform you that as per eBay policies we cover the buyers under eG only if the item received is not as described / not as expected. However, in this case the item received is completely as per description but not as per your expectation. So, eBay would not be able to intervene in this anymore as the claim falls under non-eligible criteria. We would request you to get in touch with the seller and resolve the issue amicably. My Reply to ebay: First of all i must thank you that you guys atleast replied back seeing a complain. I dont know how companies like you operate in Indian or anywhere in world. You guys dont have enough knowledge of the work you are dealing with. I am once again describing you and my fingers are crossed this time at you might understand this that i have ordered for a Size 10 shoe, whereas the seller has sent me size 10.5 (by mistake which he himself agrees, you can contact the seller on [protected] and confirm the saem with him), and also ask the seller what is the difference between 10 and 10.5 shoes if you dont know it. I am astonished how does its as per description? and hows it not as per my expectation when i said myself the product quality is ok but the size of shoe is bigger then what i ordered. You guys seriously need help about sizing. Its like a guy will buy an Air Conditioner of 1.5 ton and the seller will send 1.0 ton Air Conditioner and then ebay will say oh the Air Conditioner is as per description but not as per expectation...? Its my humble request to you to please attain some general knowledge about the products being sold on your website before listing them and before harassing your customers like this. My request to Consumer complaints website that please look into the matter and teach ebay people that what is the difference between size 10 shoe and size 10.5 shoe. As i have tried what utmost i could but ebay guys are unable or say unwilling to understand. There must be some malafide intention of ebay that is why they are doing so knowingly. If you still can not understand this simply then go to this link of adidas they might help you understanding difference between size 10 and 10.5. Link - http://www.adidas.com/us/help-section-size_charts.html hope now you will understand my problem.