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Adidas Complaints & Reviews

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Last updated Mar 6, 2024
Complaints 1042
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161
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Adidas reviews & complaints(1042)

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G
Gaganpreet Singh Bhamrah
Mar 6, 2024
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Adidas Shoe Issue - Adizero

This is regarding Adidas shoes I purchased from Elante Mall in Chandigarh ~2 months ago(30 Dec'23); and at the beginning of Feb'24 when I got a chance to wear them, I found that the size of my shoes wasn't right. It should be US 10(the one I selected at the store) and the one that I have is 9.5, which is very tight and I got a shoe bite.
This is an Adizero article that I purchased for around 14k. I could not wear it earlier because...
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S
Sanket 134
Feb 23, 2024
Feb 23, 2024
This thread was updated on Feb 23, 2024
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Request for Return or Exchange Due to Defective Adidas Shoes sole remove automatically

Address:Nagpur adidas poonam mall

I hope this email finds you well. I am writing to bring to your attention an issue I encountered with a recent purchase of Adidas shoes. I recently acquired a pair of [Size 11] from [Shop No 4 - Ground floor, Adidas Store, Poonam mall, Opp alankar cinema, Nagpur, Nagpur - 440010. Mobile : [protected], Telephone No : [protected] Email : adidaspoonam.[protected]@gdretail.in GSTIN : 27AAECM2713M1ZD] However, shortly after wearing them, I noticed that...
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S
Shekharkp
from Mumbai, Maharashtra
Feb 21, 2024
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Return not processed

Ordered shoes and jersey from adidas online on 28th Jan 2024 worth Rs. 5500. Item was delivered and due to size issue i requested for replacement of 1 product (jersey) and since the 2nd product (shoes) was not available, requested for return. The delivery guy (DELHIVERY) came for pickup but the OTP was not generated and he couldnt collect the return. Contacted adidas customer care and informed them the issue. Still no solution. The delivery...
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S
Sarmila Saha
Jan 30, 2024
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment done but the order is not placed

Hello Adidas,

I was ordering a shoes on Adidas official website and was asked for payment. So, I did the payment through UPI. Even though the Payment was successful and money deducted from my account, the order was not placed saying payment not done and went back to checkout page. Can you please matter and process my refund or confirm my order asap.

Payment details:
Receiving UPI ID: billdeskpg.[protected]@hdfcbankbr...
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R
rohit shetye28
from Kolhapur, Maharashtra
Dec 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not credited after 15 days

I have returned one order from Adidas.. Adidas Graphics Monogram pajama pant.The order value was 3695.60.I returned the product because it was too large/big.

Product was picked up from my place on 30st Nov..Returned got completed on 4th Dec. after passing quality check. I got a message that my refund be credited in 2 2days. Its been more than 15 days but i still have not received my money. Calling the customer service they...
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rohit shetye28
from Kolhapur, Maharashtra
Dec 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

I am writing this to bring to your attention a concerning issue regarding my recent order with Order AIN04818953. The order was returned and the process was done on 4th December. Its has been 14 days (2 weeks) and I have not yet got any refund for the order. I am only receiving an auto generated mail. According to the mail my case reference number is 66382770. On calling the customer service they say the refund will be done in 2 day, but...
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M
Mann choudhary
Dec 18, 2023
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Double payment

Address:GURGAON, HARYANA

I have ordered an Adidas SHOES on 3rd of November and received on 5th of November at the time of delivery, due to some network issue my bank account is deducted the amount twice.

Order number = AIN04600458
Consumer name= Mann Choudhary
AMOUNT DEDUCTED TWICE = 2149.50

ITS BEING MORE THAN 40 DAYS AND NO ACTION TAKEN...!!...
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I had purchased an item from adidas against which i had received a wrong product. I have reported the same to adidas via mail and have asked to initiate the return process both from their end and from the adidas website.
I had sent the initial mail to initiate the return process on 10 Nov, 2023, 11:47 AM.

I had dropped a reminder mail on Nov 15, 2023, 4:43 PM. to [protected]@onlineshop.adidas.co.in

I have...
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I have ordered one men hoodie from https://www.adidas.co.in/ on 08/12/2023. I used debit card of punjab and sind Bank of India for paying but after payment it says " PAYMENT FAILED Your payment was not authorised . Please try again using an alternative card or payment method." But money has been deducted from my account.

I tried to order twice and money (Rs.5099) also has been deducted from my account twice but order placed...
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L
Lalruatkima Rka
Dec 2, 2023
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Product not arriving on time

Address:Khatla chawnga road.H/ no. E-37

Sir, on 10 -16 November 2023, I ordered 2 Adidas Pair of shoes and it has been pending for almost a month now. According to your timeline, it should have bee arrived on 15th-16th November 2023.The order was placed on 16th Nov. 2023 and received a message which said it was all ready delivered on 14th November 2023. But I haven't recieved ang product form your side.
So, I kindly urged you to look into my matter/concern. I will be very...
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Y
Yug Desai
Nov 27, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund initiated but but amount not credited.

So ordered Solar Glide 6 and they were tight for me. requested a return the next day. A personal took my shoes on 18 November. Refund initiated after all the quality check on 22 November. Order number: AIN04702926. I had a same experienced recently with other brand the amount was refunded to the same account the very next day i initiated return. i don't know what's taking them this long....
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S
Saarthak Kothiwal
Nov 27, 2023
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Negligence in refunding the money.

I recently placed an order in the adidas India website app and the order got delivered but as it was a size larger and loose in fitting i got it returned and as per the return policy of adidas…we can expect our money back in 14 days max although for me its been around 20+ days and they still have no clue why they are not able to send the money back as they keep saying technical glitch and our technician team is fixing it continuously delaying...
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M
Mandar Gade
Nov 25, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment done but order not placed

Hello Adidas,

I was ordering a shoes on Adidas official website and was asked for payment. So, I did the payment through UPI. Even though the Payment was successful and money deducted from my account, the order was not placed saying payment not done and went back to checkout page. Can you please matter and process my refund asap.

Payment details:
Receiving UPI ID: billdeskpg.[protected]@hdfcbank
Sender...
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H
HoS BliTz
Nov 13, 2023
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Refund taking way too long than expected

It's been 12 days since I submitted my refund request for my order on Adidas
The cloth was taken the very next day
But it's been 11 days since then and I haven't been refunded yet.
My order no. And details are given below
Pls lookout on this one on an urgent basis
Thank you...
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P
P JEGADEESWARI
Oct 29, 2023
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Refund of order

I had purchased an item from adidas
And returned it. I received an email saying adidas has sent me Rs.1000 via PayU money but I am not receiving any otp. It's been 10 days and I am not able to receive my money
Please send my refund via other means ASAP
Case reference no. : 64446741...
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A
AKhamaru95
from Kolkata, West Bengal
Oct 23, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not credited after 17 days

I have returned one order from Adidas.. Adidas Reclaim utility track pant.The order value was 2999.50.I returned the product because it was not matching the description.

Product was picked up from my place on 6th oct..Returned got completed on 12th oct after passing qc..( I am attaching the screenshot of Adidas order page where it is showing refund is initiated).
As my order was on cod they sent me a PayU money link...
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A
anon1234
Oct 18, 2023
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Amount got debited but order not placed

Ordered the Argentine 3 star player version jersey. The amount of 6, 799 got debited but the order was not placed....
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R
Ranit Saha
Oct 12, 2023
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Delay in Refund

I want to state that I have made a return of a shoe on 25th September 2023 which was ordered by me from the official website of Adidas and a mail was sent to me from Adidas stating that the quality Check has been completed on 27th of September 2023. But it's been for than 10 days now, I haven't received neither my refund of Rs. 1349.50 nor any link for refund. I am highly disappointed with the refund policy of Adidas.

Order...
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G
Gauravsahani07
from Pune, Maharashtra
Oct 8, 2023
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Adidas shoes | Money deducted but payment failed

Hello,

I had placed an order for Adidas shoes on 6th Oct, 2023 worth 1979 INR. In my first transaction, I made the payment through debit card and money was deducted from my bank but payment failed and order was not placed. Please find attached screenshot for your reference.

I placed order again with cash on delivery as option and it was placed successfully. The order number for successful order was AIN04375950.br...
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Dear sir/mam,

I ordered adidas shoes from adidas.co.in on 05-Sep-2023 Order Number: AIN04241031 and on 11-Sep-2023 I made the return request.

The product was picked up and i received the mail on 14-Sep-2023 that my refund will be provided within 14 days but since my payment was cash on delivery, I called the customer care regarding bank details for which they had not sent me any mail. Even on requesting multiple...
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