Ebay.in — Xbox one sunset edition

Address:	Ludhiana, Punjab, 141002
Website:	www.ebay.in

I recently puchased a gaming console from ebay item no[protected]. The product i received is defective and its unable to play game cds. I talked to the seller and he told me to raise a complaint and he agrees to take the product back. I talked to customer care and they said our team will contact you. I been waiting for 3 days and still no call from ebay. I m flying out of country in couple of days so this is high priority. Every time i want to talk to ebay customer care. It shows me waiting time from 40 minutes to 2 hours. They are mentally torturing me and i dont know how to deal with such a company. The seller has no problem in taking the product back. I dont know whats ebay problemis. First they are using my money by keeping it with them and not returning. I am gonna file a case against them. I have no other option.