Ebay.in — Zen mobile received in non working condition

Address:

Chennai, Tamil Nadu, 600075

Hi,
I received Zen item #[protected] mobile through ebay but non working condition. immediately raised the complaint to ebay vide claim id 1754962.
But no use the claim was closed simply. but my money cheated Rs2699 without using the phone even one minute ridiculous.

I believed ebay and orderd through them. but they cheated me.sent a faulty product and got my money. when they sent faulty product to the customer, they should give the replacement. So I decided hereafter not going to buy any product through online.