eBay India — Ebay sent me dead item and refusing to refund

ebay sent me dead item and refusing for refund even i have reshiped it, please help me

my complaint to ebay,

"Claim ID: 451737
PaisaPay ID: [protected]

proof of return shipment and provide me refund

courier:indian speed post
awb no:EG[protected]IN"

my contact no:[protected]
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eBay.in customer support has been notified about the posted complaint.
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Comments

Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.
Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
Dear Customer, We are glad to inform you that as you had shipped the item back to seller, so we are approving your eBay guarantee claim and refund would get processed within next 24 - 48 hours. Thereafter it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.

For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.

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