eBay India — Mobile phone Samsung Galaxy J5

Address:	400063
Website:	www.ebay.in

I have ordered 2 Samsung galaxy j5 phones from EBay India on 16th October 2015. Till now I did not received my order. The date of order delivery was 23rd October, but somehow due to festival season the order kept getting delayed. According to eBay's guarantee policy- "If the seller is unable to provide any information about product shipment, product will automatically be refunded to the respective account" it has been more than 20 days, I didn't get any information regarding product shipment or refund. EBay itself is not true to its policy and I've already paid Rs.23784, using my HDFC credit card. I have called customer care support 5-6 times. Each and every time I have been told to wait for some more days, just giving me hope that I'll get my money some day but they can't provide information on when will I get the refund. It's my money and I'm not asking for borrowing from them that they are taking this much time. I feel like cheated. And it's really shame no action is taken against these type of companies. Please help me regarding this issue. I'll be very much thankful to you.