eBay India — Prepaid Item not delivered and no response even after one month

Address:

New Delhi, Delhi

had ordered two items from ebay which were supposed to delivered to me through Fedex courier services.The order was prepaid and the product was shipped with following details. Ebay ID:[protected],[protected] Courier Name :FEDEX Date of Shipping :27-Nov-2013 AWB Number :[protected] Paisa pay claim No: 351036, 351025 But It was never delivered to me so I contacted customer care in Fedex and I was informed on customer care of Fedex that this product was returned to Ebay in Channai. It could not be delivered to the customer (me) in Delhi as it contained liquid and liquid can not be delivered through Fedex. But on their website it was wrongly updated as delivered in Delhi. Anyway after seven days i raised claim in ebay as it was so called protected with ebay Guarante. But soon i realised that ebay guarante is nothing but fraud as they did nothing convincing till now. Despite of making call to them several times and explaining my problem for hours to different representatives there is nothing done in this regard to resolve the claim. They keep saying that they are still waiting for response from their courier partner (Fedex). Fedex is their shipping partner and customer has nothing to do with it then why should I suffer because of irresponsible service of their courier partner. Besides, the attitude of the customer care in Ebay is like as if they are doing mercy on us by talking to the customer. They never contact you instead customer has to contact them again n again and spend hours to explain the problem. Each time some different representative would pick the call pretend to be naive to the problem. This is really a pathetic experience dealing with ebay guarantee as it is totally bogus and useless. I suggest all buyers either to avoid doing shopping from such sites or at least don't go for prepaid option. It will be better if one choose cash on delivery option as at-least one does not have to fight to get your own money back in case of any problem. I am still waiting for refund but I am left with no other option than to turn to consumer court in future if not resolved very soon. Warm regards