[Resolved]  eBay India — Tempered and broken Phone box sent by ebay seller

Address:

Mumbai City, Maharashtra

Hi, I purchased Samsung Galaxy Grand Neo phone from ebay on 8th july, 2014. Order(PaisaPay ID) : [protected]. I got this item on 10th july and I had to raise return request as box was tempered and charger was not for this model phone(charger was chaged by seller. I also cross checked with samsung) As box was tempered and it was clearly written on box that "PLEASE DO NOT ACCEPT IF SEAL IS BROKEN OR BOX IS TEMPERED". Here in this case seal was not broken but box was all broken and I could take product and other accessories out of box very easily with out breaking seal. I already raised return claim (claim no. 563985) and asked for refund on 10th july. They asked me to wait for 7days and on 17th july they told me like there won't be any issue with tempered box. You can use that product without any worries. Why should I accept this kind of tempered products when it is clearly written on by samsung that please do not accept if tempered. I have not taken this phone in use. I have not even started it. I have kept it as it is in box only. This is my kind request to you team that please help me with this issue. It will be great help! More details : 1.Product details : Samsung Galaxy Grand Neo 2.Date of purchase : 8th july, 2014 3.Order number (PaisaPay ID) : [protected] 4.Cost : INR 13750 5.My Residence Address/City : Mumbai, 400007