[Resolved] eBay India — Warranty issue - not covering

sunusurendran

Address:	695582
Website:	www.ebay.in

I got purchased Sony experia M2 dual sim black mobile phone from eBay, I just need some services to my phone I just gone nearest Sony authorised service centre pattom, so they replied that eBay is not there authorised dealer so they will not service. After that I contacted eBay customer service they told me that I need to obtain one letter from Sony service centre that they will not service the phone so I contacted Sony service centre they again said that there is not have such provision to give such letter they will not give, so I tried to contact eBay they are not giving solution for this issue it is not cleared. In warranty statement already said that "FOR ITEMS UNDER MANUFACTURER WARRANTY, THE PRODUCTS HAS TO BE TAKEN TO THE RESPECTIVE SERVICE CENTRE, and also states that Seller warranty is for 1 year (Software and Hardware) please try to sought it out immediately, and reply me, please do the needful.

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Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2015

eBay.in Customer Care's response Hi sunusurendran,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

Verified Support

Oct 30, 2015

eBay.in Customer Care's response Dear sunusurendran,

We are still awaiting information about your complaint details. You can contact us on ebayindia.[protected]@gmail.com

Regards,
Team Ebay