[Resolved]  eBay — Item not received and refund on hold

Address:	492010
Website:	ebay.in

I purchased an item on 29th march in ebay still i did not receive my item after it's dead line.so i compromised to go for refund, but they put my refund request on hold.still they are doing nothing and says that the item was shipped so we need one day to process it.
Every time I call or chat with them they say they will contact me back the next day..But that tomorrow never comes.
The customer care is full of who cannot resolve anything. If they don't have any idea and they cant do anything then what is the use of contacting such fools everyday ? Why doesn't ebay provide support from someone who can help ? I have lost all my hopes. The only thing left for me to do now is to file a case in the consumer court to get my money back as also claim compensation for all the harassment. Guys don't ever buy anything on ebay. They will eat your money for sure.