eBay — Lava iris atom x

Address:	Ranga Reddy, Andhra Pradesh, 500088
Website:	www.ebay.in

I had bought a mobile lava iris atom x on 03/06/2016 as a guest user .I was not satisfied with the phone because it is was hanging from the first day, its not even accepting memory card and I was not being able to open URL.I wanted to return it and approached customer care where they created a claim for me and convinced me that he will refund my money and take back the product, and said they will call me on five days from eBay.I got a call from eBay today, they said I won't be able to return my product and asked me to visit service center.Seller is telling me to contact eBay and eBay is telling me to contact seller.what they think we are sitting fool here? They cannot hold us here in this loop we are learnt people and its our right to return back the product if we are not satisfied.kindly take necessary action.