[Resolved]  eBay — Non delivery of item

Address:

Ghaziabad, Uttar Pradesh

I placed an order for CK perfume on 19th February 2014 on ebay (Paisa pay ID [protected]) for which the expected delivery date was 21st February 2014 and the last day for delivery was 27th February 2014 but when i called the seller on 24th, he said that the he has shipped the product and aramex (preferred courier partner) is responsible for delivery now therefore i contacted the customer support center of aramex and they kept saying that their system is down and i should try after half an hour and i ended up calling about 8-10 times but everytime i got the same reply.Then i called aramex on 25th and i was told that the product is with delhi hub and will be shipped to me the next day but again it wasn't delivered so i waited till 27th and then on 27th night i got a text from ebay that the product was delivered so i called ebay customer support on 28th morning to complaint, the executive told me that it was a automated text and my complaint was filed and she also told me that someone from ebay guarantee department would contact me regarding the procedure and the refund would be completed within 4-5 working days but when i didnt get a call back, i called again to enquire about the status and i was told that i would be contacted within 7 days and the refund would then be processed within 15 days .Now, after complaining with ebay and aramex since last 3 days I haven't got any reply from either of the company and my money has been blocked and i've to go through this frustrating procedure.My ebay complaint number 421748 and aramex complaint number is Del/0214/35159 I request you to take the strict action against ebay and aramex for harassing customers like this Arun Singh [protected]