eBay — Non delivery of package

Address:

Chennai, Tamil Nadu

I ordered an iPad Air cover in eBay on 8th Jan (PaisaPay ID:[protected], Item number:[protected] and supposed to have been delivered on 13th Jan. Early morning on 13th Jan (7 am) I got an SMS and email from eBay saying it was delivered! I was shocked and checked with my watchmen and neighbors and confirmed that NO PACKAGE was delivered. I then called the seller twice and he expressed his inability to do anything. I called FEDEX and one CSR told me that the Fedex internal system reporting the status was in a state of flux for the last few days and it has been reporting status incorrectly. He further told me that FEDEX relies on an agent of theirs to deliver to my pin code and that I wait for another day to get my package. I also sent an immediate email to eBay saying I had not received my package yet and followed that up with a call to them, upon which eBay asked me to register a claim. When I went to their website to raise a claim, id did not allow me to do so, since it said one had to wait for 3 days from date of delivery to register a claim!! So after 2 more days, on 15th Jan, I registered a claim on eBay (Claim ID:841801) and further called eBay to enquire about it. Finally, on 23rd Jan I received an email from eBay saying they had REJECTED my claim since the status showed the package as delivered!! I then called one "Anupam" (supervisor in eBay) and asked him for POD - he promised to resolve it but then vanished. I called eBay again and spoke to another supervisor and was given the name of a grievance officer (Saurabh Shankar) and his phone number[protected] and I have called him 4 times and noone picks it up! This is pathetic customer service from eBay. The iPad Air cover is worth Rs. 599 and I paid using my PAYBACK points for the same. Please help me in escalating this to the highest level possible.