eBay — Not refund my money

Address:	Pune, Maharashtra, 411046
Website:	Ebay.in

Hi, I placed an order on eBay.in from REFURBISHED sale which displaying on the home page for "iPhone 4s 16 GB (UNLOCKED)" and i received a totally fake product and ptoduct is used not new..Product which is received is a cheap duplicate product and I have paid around 13K INR for my order. Now I need to return this and want my money back.To do this i have raised an eBay Guarantee claim 20 days back and till now they have not resolved my issue. Every time when I call to know the status, Customer Care says, We will get back but in actual nobody is trying to resolve. I even escalated this to Grievance Team and also got a call on 9/26 but no one rply me, i provided all the pics the same day but still no response and progress and when asked, They are saying still in progress. The maximum time to resolve the claim is 20 days which has passed but still not progress. I want to tell you that service at eBay.in is worst I have ever experienced and seller they have are frauds and delivering duplicate cheap products. I have totally lost the trust in eBay. I am just looking forward to get my money back but till now no progress. Its been more than an month I did the transaction. Below are some relevant details on my order : Paisapay ID :- [protected] Item Description :- Apple iPhone 4s - 16GB - white, Claim ID :- 1277851
Claim Raised :- 9/22/2015 Kindly look into this and file a complain against eBay India and hep to get my moeny back. eBay Registered email - [protected]@yahoo. Com
Reg contact no-[protected]