[Resolved]  eBay — Payment was not refunded for (1) failed transaction and (2) items that are not shipped

Address:	516329
Website:	www.ebay.in

I tried to purchase "jbl t200a in - ear-headphone with mic - (Black)#genuine#carry pouch" on 25th may, 2016. When i was trying to purchase this item, the transaction was failed once and payment was successfully made second time. I mean money was deducted two times from my account. It has almost been more than 25 days since the payment was made. Still i did not receive item and the money for failed transaction was also not refunded.
So, i requested them to refund amount (2*699=1398) on 11th june, 2016 by opening ebay guarantee* claim as (1) item was not shipped and (2) also for failed transaction. They replied to the claim saying that the amount will be refunded within 6 days. It has almost been 8 days since i got the reply. Still my amount was not refunded.