eBay — Product not delivered or amount refund

Address:	Mumbai City, Maharashtra, 600075
Website:	www.ebay.in

I ordered a fitness product from ebay on 12th July'16. The delivery date was on or before 27th July'16. The product was not delivered as per the agreed schedule. I raised a refund request. The company has put by refund request on hold. The response from ebay customer service is very poor saying that they are investigating the problem. If the product is not delivered, amount should be refunded to the customer, but ebay is acting in favor of the sellers and making the customer frustrated. I called the customer care, they kept me on hold and did not filed any complaint. It clearly shows that ebay is doing favor to sellers and not to consumers