eBay — Refund approved but not credited in my account

Address:	Palakkad, Kerala, 678013
Website:	www.ebay.in

My guarantee claim ID 1491891 had been approved on December 14, 2015. But the refund is not reflected in my bank account yet. I did not also receive a coupon covering the shipment charges occurred to me for the return shipment. I emailed ebay to which there was no reply. Then I registered a complaint in ComplainBoard.in to which the ebay team responded that they are working on my issue and would be resolved at the earliest. Since, I have not been contacted from ebay. It is a month since the approval of my guarantee claim. I want to know what happened to my money. If ebay had no intention of repaying me, why approve my refund in the first place? Now my situation is, I payed for an item but I do not have the item with me. I shipped the item back as per eBay's instructions. I was promised a refund which I did not receive. I am a valued customer. I have a few items in my cart even now. EBay sends me messages constantly reminding me of the items left in cart. But not a single email to tell me what the exact issue with my claim is. This is total injustice. I want my money back.