[Resolved] eBay — refund of faulty hdmi cable 10 meter.... | |||
I have dispatched faulty hdmi 10 meter cable on address provided by ebay as per ebay instruction… ……… I have tried calling many time on seller phone no [protected] provided by ebay but no one picks up …dtdc say address is wrong if address is wrong and no one picking up mobile how ebay expect me to ask courier company to delivery the material…now ebay says you have not delivered on time so we are closing a case and my money is stuck with ebay...eBay Guarantee* claim no is 462606 i have sent thru dtdc courier z20171696...can you guide how to solve it...my concern is ebay not willing to help and solve this issue and seller not picking his mobile so not able to talk to him to solve... Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Pradhan, We have taken a note of your details and will get back to you with a resolution at the earliest.
Reply
Dear Pradhan,
Thank you for sharing your concern with us. We would like to inform you
that as per our records we found that your eBay guarantee claim has
been closed completely as per the procedure because as per our policy if
the item gets delivered to the seller then only we can approve your
refund. However in your case even after reminder mails sent to you the
item that you shipped is still showing in transit. We would suggest you
to get in touch with the seller to resolve issue amicably.
Thank you for sharing your concern with us. We would like to inform you
that as per our records we found that your eBay guarantee claim has
been closed completely as per the procedure because as per our policy if
the item gets delivered to the seller then only we can approve your
refund. However in your case even after reminder mails sent to you the
item that you shipped is still showing in transit. We would suggest you
to get in touch with the seller to resolve issue amicably.
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