[Resolved]  eBay — scam of ebay (received empty package)

Address:	Vellore, Tamil Nadu, 632503
Website:	EBAY

Claim ID: 3596802
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: deecom9
Date claim opened: [protected]
Amount:1799
Courier Name BLUE DART
AWB Number [protected]
RECEIVED PRODUCT ON 9-6-18 AT 2 PM (NOT HOME DELIVERY)
GOT DELIVERY IN BUS STATION .
After receiving product came to home at 2.15(on 9-6-18)
opened the package saw box is empty and called ebay customer care within 5 minutes
They said in our system it is showing as (product is in transit stage)
so cannot create claim in this movement(they forwarded steps to file a claim to mail)
THEN, after on 10-6-18 filed a claim on ebay
CLAIM ID: 3596802
PaisaPay ID: [protected]
GIVEN date 10-06-18 to[protected]to resolve this issue)

SELLER REPLY TO MY MAIL ID ON JUNE 12(AS SHOWN BELOW)
New message from: deecom9
Dear Buyer, we check and pack the product and blurdart shipping showing the weight in that. this is a power ship issue, request ebay to resolve the issue.
Warm regards
Abhijeet dutta (Deecom9)

EBAY REPLY TO MY MAIL ID ON JUNE 15 (AS SHOWN BELOW)
Dear kathxxxxxx,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.

Please find the details here

Remarks : As discussed during our conversation on your registered number - - [protected] at 02:20:11 PM on 15-Jun-2018, we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is looking into this issue and we will share the next update with you regarding this claim after 3 days. We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.

Action : Buyer to provide Proof of "Item not as described"...

EBAY REPLY TO MY MAIL ID ON JUNE 19 (AS SHOWN BELOW)
Dear kathxxxxxx,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.

Remarks : As per our telephonic conversation on your registered number [protected] at 04:38:08 PM on 19-Jun-2018, We informed you that we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is still looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e on or after 21-June-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.
Action : Buyer to provide Proof of "Item not as described"

BECAUSE OF ASKING SO MANY QUESTIONS TO EBAY MY ACCOUNT GOT SUSPENDED on 20-6-18
Your eBay account has been suspended
Dear katkatives8yujq,
After reviewing your eBay account, we've noted several concerns with your recent activity. As a result, we've taken the following action on your account:
- Your eBay account has been suspended.
- Item listings have been removed. A list of removed items is available further down in this email.
We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.
While suspended, you won't be able to use eBay. Registering a new account may hinder any option to appeal your account. If you would like to appeal this action, we need to verify your account information and your eBay activity directly with you.
Any outstanding fees owed for selling activity will post to your account as due. Any amounts that you haven't previously disputed will be charged to the billing method currently on file.
If you have questions about this message, please click Help at the top of most eBay pages...

EBAY REPLY TO MY MAIL ID ON JUNE 22 (AS SHOWN BELOW)
Dear kathxxxxxx,
Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.
Please find the details here

Remarks : As per our telephonic conversation on your registered number [protected] on 2:24 PM 6/22/2018, We informed you that we have escalated the details to our logistics team to get a resolution. We would like to inform you that our team is still looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e on or after 25-June-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.
Action : Buyer to provide Proof of "Item not as described"

EBAY REPLY TO MY MAIL ID ON JUNE 25 (AS SHOWN BELOW)
Dear kathxxxxxx,
Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information.
Please find the details here
Remarks : We tried to contact you on your registered number [protected] at 12:06:13 PM on 25-Jun-2018, but the number was ringing due to which we were not able to discuss about this claim. We have Re-escalated the details to our logistics team to get a resolution as there was some discrepancy in the reply which we have received from our Logistic Partner. We would like to inform you that our team is looking into this issue and we will share the next update with you regarding this claim after 2 days (i.e. on or after 27-Jun-2018). We apologies for the inconvenience caused to you and appreciate your patience. Please be assured that our primary focus is to resolve your issue at the earliest.

But as per discussion with MR.Ishrad (customer care executive ) on 25-6-18 he said Ebay had received written confirmation from BLUE DART about the package stated (it weighted for 1 kg) but in shipping details ( image available below) they said only 0.5 kgs only..
EMAIL CONFIRMATION FROM EBAY ON 25-6-18
Thanks for your email - we'll get back to you soon
Hello katkatives8yujq,
Thank you for contacting eBay Customer Service.
This is a system-generated response to acknowledge receipt of your e-mail. Please do not respond to this email.
We’re committed to resolving your queries and will reply to your email in 24 to 72 hours. In case your query requires further investigation, we’ll keep you posted on the progress.
Our system prioritises emails in the order received, so sending multiple emails about the same issue might slow down our response.

EMAIL CONFIRMATION FROM EBAY ON 26-6-18(BELOW)
Sending pictures as per discussed for claim id:3596802 SR#[protected]
Hi kathxxxxxx,
Thank you for providing the images.
Be rest assured, I have forwarded this case to our claim adjuster who will investigate the case further and will get back to you with the confirmation and resolution.
Please be available on your registered contact no for further update.
If you have any query just reply on this email and we will get back to you.
Have a nice day.
Regards,
Wasim Shaikh
ebay India Customer Service.

FINALLY
AFTER on 1-7-18 EBAY MAILED
eBay Guarantee* claim - 3596802 has been rejected

Dear kathxxxxxx,
We observed that item you purchased is not eligible under eBay Guarantee program and hence your claim is rejected.
For eligibility criteria, kindly check the following link: http://pages.ebay.in/help/ebay-guarantee.html#terms
We appreciate your understanding in this matter.
Please find the details here
Remarks : We tried to contact to on your registered contact number [protected] at 03:29:50 PM on 01-Jul-2018 But your number was invalid.You have raised claim that you have received empty parcel, After conducting a thorough investigation and review of your claim and as per courier company re-investigation we have found that when the product was delivered at your address it weighed around 610 grams. Hence, on the basis on weight proof we are closing the claim from our end. We would advice you to get in touch with the seller or courier companay to resolve the issue. You may follow the below given steps to get the seller’s contact details: 1. Click the Advanced search link at the top of most eBay pages. 2. Click the Find Contact Information link under Members section on the left side of the page. 3. Enter the seller s User ID and the Item number. 4. Click the Search button. You may also like to visit the below given link to get more information about contacting the seller: http: pages.ebay.in/help/buy/contact.html We regret of not being able to assist you on this matter. We appreciate your understanding in this matter.
Action : Buyer Claim request rejected by eBay
AFTER 20 days ebay is saying this problem is not coming under ebay gurantee guidelines
CHEATED ME...
PLEASE TAKE LESSON FROM MY CASE...TRUSTED EBAY ALOT BUT THEY CHEATED BY PROVIDING FALSE RESOLUTION..
I LOST MY HARD EARNED MONEY OF 1800 RUPEES IN EBAY
PLEASE DONT TRUST THEM...
EBAY BLOCKED MY ACCOUNT ALSO..
IMAGES THAT ARE AVAILABLE WITH ME DESCRIBES EBAY IS A LIER..
1. SHIPPING DETAILS IMAGE
2. IMAGE taken from ebay site stating the package details in it.
3.