[Resolved]  eBay — Scratched / used hoverboard

Address:	Mumbai City, Maharashtra, 700038
Website:	Ebay.com

Dear,

My claim id:2160233, item number:[protected], seller id: hats-off.
I had ordered a howerboard for my son as his birthday gift. on opening the parcel we found the scratched howerboard.

I immediately lodged a complained and since then i have been following up with your customer care for exchange. to my utmost surprise i received a email from ebay saying that i have to courier it back to the given address which i am not ok with.

We order online because it is convenient for us. i had full faith in ebay that is why i had ordered such a expensive item online. now if the product send by the seller is a damaged one, then why should i suffer.

I once again request you to kindly exchange the product and get the defective item picked from the delivered address at the earliest.

Your co operation will be solicited.

Yours truly
Anand
[protected]