Ebay Seller Amit Gulab — Did Not return the replacement dress instead of sending back the damaged dress

Address:

Mumbai City, Maharashtra

Hi, I had a bought a dress from ebay.in but it was delivered to me in a damaged state. The dress was torn. When i claimed for it completing all the procedures, ebay team told me that they will send the pick up boy in a week but they didnt. I again called up the customer care no., i got the same reply from them. Having faith in them i didnt send the parcel by myself. Then they said me that please dispatch as they couldnt arrange for the pick up boy. As i was about to dispatch it the very next day by 6pm, they closed my claim by 4:30 only. I immediately called up customer care that what was the reason for closing before I could do anything. Ebay team told me that they coludnt do anything as the claim was closed and told me to call up and convince the seller. I called up the seller in the evening. I explained the matter to her . She told me to dispatch the material. The next day i dispatched the dress via DTDC courier. The tracking no. was M21285222. I am even attaching the torn cloth photo which she delivered to me. Please help me out as the seller phone is unavailable and she isnt replying to any of the emails sent by me. Her details are: Name : Amit Gulab, Address : Rekha Apt, Flat No. 407, Mumbai-421001 email id: amitarohra7 Ph. No: [protected]