eBay — Used product sent by ebay instead of new.

Address:	400063
Website:	m.ebay.in/itm?itemId=272229839282

Product-htc one m7 (Item id[protected]
Claim id-1960704
Paisapay id - [protected]
As i perched a smart phone htc one m7 on[protected], from ebay and the dealer was waheguru waheguru chandigarh.
I received that product on[protected], when i open that parshal, that phone found used one.Initially i made a complaint on ebay within 1 hour regarding this.
Ebay initially they told me we will assist you. Dont worry.
Drop snaps on ebay mail id with highlighter. Same i have done.
As i made payment seven days before, and still i haven't received any confirmation from ebay instead of auto generated mails.
When ever i tried to call ebay customer care, they will take unnecessarily 1;30 hrs for call connectivity.
As i made the payment through credit card with emi. After few days my installment and interest both will start. For that used product.
Ebay is not taking responsibility about my complaint, so i want to rase complaint on ebay. And also i will go to raise a written complaint on ebay.
Ebay is having bundles of fraud dealers, and ebay self is biggest thief.
They are also supporting their fraud dealers.