[Resolved] Ebay.in — Defective bluetooth speaker Zoook Rocker 2

Neha Sharma Bhadana

from Meerut, Uttar Pradesh

Address:	Meerut, Uttar Pradesh, 250001
Website:	www.ebay.in

I have purchased Zoook Rocker 2 bluetooth speaker, I have sent email to within couples of hours to ebay that the product is bad, they were lots distortion in the voice, but ebay is not taking responsibility. They said go to service center, i told them i don't have service center in city, if product didn't work well even 10 min then who guarantee it last for long. but least bother what trouble you face. I request them 100 times i don't want this product, return my money or i buy something else from ebay, no need to return my money. But they didn't cooperate with me. As they are forcing me to keep product which is defective. I feel the reviews on website are fake. Customer care of ebay is worst customer care i even experienced. I have tried to contact seller thru email & phone number, but i feel seller is fake too because email goot failure delivery and phone is being never responded. Please help me...

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May 10, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

eBay.in Customer Care's response Dear Neha Sharma Bhadana,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Apr 12, 2017

Updated by Neha Sharma Bhadana I have sent emails to ebay many times but they could not reply to me. my no. is [protected] and email is [protected]@gmail.com, contact me if you want resolve this issue.