[Resolved]  Ebay.in — delivery of faulty product

Address:	Chennai, Tamil Nadu, 600001
Website:	eBay.in

I ordered for a xiaomi mi-4i/16gb phone online on 2nd march, 2018 which was delivered to me on 8th march, 2018. However, the product doesn't work at all. It is practically a dead product. I tried to raise a claim on their website through the link provided for the same in their delivery email sent to me. But surprisingly when i provided the paisapay id of the order (Which is what they asked to provide in order to retrieve the record), it says "record not found". How could such a company like ebay send such a product wasting a consumer's hard-earned money as if it has no value at all. I want a full refund of my money with no replacement as i have no faith that the replaced product will be genuine. Kindly help me sort the matter out and reclaim my money. Details of the ordered product is provided below. Thanking you,

Regards,
Khundrakpam joykumar singh

Product: xiaomi mi-4i/16gb
Order amount: 4999 inr
Record no.: 24496
Paisapay id: [protected]