[Resolved] Ebay.in — Money not refunding, even seller didn't ship the item

11 Reviews
Mumbai, Maharashtra, India
 Bhaskar Raju Mutyala
I purchased iPhone on 27th and seller didn't ship the item. Seller not responding to my emails and not lifting the phone. And he has the deadline to ship in November 2nd. According to ebay if seller didn't ship the item in time. Amount refunds initiates automatically. It's on their site and they said when i called to ebay customer support. Now they are saying to wait till seller ships. Seller is not ready to ship the item. Why ebay not returing my money?? I want my refund. Seller details on ebay. Name - Shivam Bhalla Tel - [protected] email - [protected]@gmail.com

Money not refunding, even seller didn't ship the item
Complaint marked as Resolved 

Complaint Status

[Nov 03, 2015] eBay.in customer support has been notified about the posted complaint.
Verified Support
eBay.in Customer Care's response, Nov 03, 2015
Dear Bhaskar Raju Mutyala,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay
Verified Support
eBay.in Customer Care's response, Nov 04, 2015
Dear Bhaskar Raju Mutyala,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Complaint comments  10 Comments     Updated: Share0Tweet0


He listed iphones only for 2 days with low cost than others.
Sold nearly 30+ iphones in 2 days.
not shipped or not responding to a single seller.

you can see the image below.
Yesterday is the last day to ship the item.
so 7 costumers given -ve feedback
in 2 days it will increase.

Chat made from ebay customer care lady. she asked time to check and said he is powershipment and closed the chat
without hearing.

If seller register in powershipment .
Does he has special unlimited time to ship the item????
I know seller doesn't respond or ship the item...

How many days you hold my money???
You will ship when iphone 7 released and iphone 6s cost cuts to 40, 000????

Here are the details
check the details of my chat in image attachment

Now total 10 sellers reporting.
You know ebay, he is a cheater.
You can cancel that and give money to all.
but why are you holding our money??

See the image below 10 buyers reported in just 30 hours.
Have you seen this in normal cases???

Why are you doing this ??
Customer executive said to wait for another week. Silly. (name : aravind)

already one week gone. Another week??
14-15 days for waiting to seller ship the item??

If he didn't ship.. what then ???
wait for another week or month for processioning??
15 sellers didn't receive the item.
ebay is not helping any customer.
They are cheating

Till now they did not refund my amount
Total 18 buyers mentioned.
his feedback 58 %
Till now they did not refund my amount
Total 18 buyers mentioned.
his feedback 58 %

1 month gone.
no item or money received from ebay

ebay is cheating, company
Dear Bhaskar,

Thank you for sharing your concern with us.

We would like to inform you that we have already processed the refund request from our end on 19-NOv-2015.Please note that the refund takes 6-8 working days to reflect in your account.

If you wish, you may check with your bank using the following refund details:
Refund Reference Number: ESBI[protected]

However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Thanks & Regards,
Team Ebay

Ebay Service is Wrost

I ordered 4 Product on ebay.in but 2 product i don't received and 2 product received but its faulty product. I ask for refund or replacement but still ebay not providing solution for that. So please Don't Purchase Online Because if you received any damaged product then company not provide any refund and we west our time and money.

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    Ebay.in - Money not refunding, even seller didn't ship the item