[Resolved]  Ebay.in — Redmi note 3

Address:	Ernakulam, Kerala, 682025
Website:	Ebay

I have recieved "xiaomi redmi note 3 dark grey 32gb + 6 month manufacturer warranty" (Item id:[protected] from ebay almost 3 weeks before. The phone was already pattern locked and we couldn't open it till now.. I have send lots of mails and made lots of calls to replace it. The reply was very poor. The reply message was this :

Dear sir,
You ordered a refurbished phone & same we dispatched to you. There will b some minor scratches & dents available on the phone it's clearly mention in our listing. For any technical issue please visit nearest authorized service center because your phone covered under the manufacturer warranty.

How could you sent a phone with pattern lock even it was refurbished. If am not getting replaced then sure i will file complaint in consumer court.
You can check how many times i have contacted customer care.
I need a permanent solution for this asap.