[Resolved]  EBS Payment Gateway — EBS is charging customers cards many times and never refund money

Address:

New Delhi, Delhi

We have a ecommerce portal selling apparels internationally and using EBS as payment gateway Please please beware of EBS. They are a complete fraud company. My customers cards are being charged twice for a transaction and ebs dont refund their money. even after following with support team. They are eating customers money and the blame will be on your company. We have refunded some transactions through EBS panel and after 3 months, refunds never reaches to the customer and customer is behind us. Their support team is worst just say one line "Please send us an email". and if you email them you get only a automated reply. No action will be on your issue.EBS will kill your business reputation and your customers will not want to pay with EBS. They have cheated laks of rupees by charging your customers cards many times and you will not know about this as in EBS panel it shows as "Incomplete" or "Failed" transaction. You get to know only when your customer complaint you. many customers dont bother to check their statements and in this case you will never know about this fraud and EBS will grab the customers money.I have opened approx 10 support tickets and its been over a month non of them were resolved. Some of recent tickets are as below JSY[protected], BXJ[protected], ZTW[protected], GRZ[protected] We lost those customers as well as business. Your startup company will die in front of you.