Ecom Express — 2 of my shipments are stuck at Waleyar hub

HI, I have purchased items from Fabindia and Kamaayurveda and both teh shipments are through Ecom express. For last 10 days the ststus is howing as Waleyar hub. No further details,
I contacted teh customer care serivice mutliple times and they simply say its due to covid situtation. not able to give any additional details.
I would like to know when my shipments will be delivered.
at least show some responsibilty to give the exactt reason for the delay to your customers pls.

my AWB for fabindia purchase is : [protected]
Kama ayurveda products : [protected]

Kindly help me with product delivery. it is really sad that a huge amount of money i have spent on products are stuck somehwr and i dnt even get the corect information