[Resolved] Ecom Express — [protected] i pathetic call center service i all false information provided | |||||
This is with regards to the subjected shipment. It is a brithday gift and i had made several calls to ecom express call center, every time i called they assured it will be delivered on 1st may i. E on the requested day. I was waiting whole day long but yet product not delivered. When i called up call center again, mr amit picked up the call and he was so rude and not listening to anything, this is how your customer care agents treat the customers? Pathetic cc i have ever spoken to. He is not at all ready to help or listen to me and talking what ever he likes to talk. I would suggest everybody i know not to use ecom express ever. No support at all. He said who commited you that product will be delivered today? How would i rememberso many agents name? I told him to check call records when from my number. He said i cant help you on this. There is no ways i would suggest anybody to use ecom express services. Was this information helpful? | |||||
Jun 3, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 03, 2018 Ecom Express Customer Care's response Dear Mam, Greetings from Ecom Express! We regret for the inconvenience caused regards to the delay in delivery and your CC experience. With reference to your complaint, request you to kindly provide your contact number from which you called our CC so that action can be taken against the defaulter so that we can avoid such experiences to our valued Customers. Regards, Ecom Express Team | |||||
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+91 11 3021 2000
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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