Ecom Express — A product that I ordered on nykaa

I have ordered my product on 8th May 2022 and the product was out for delivery on 11th may but the courier boy never called me but he's updating the delivery status as wrong address even though I provided the complete and correct address. When I tried to reach them they didn't responded, when i tracked the product it's showing we'll deliver the product tomorrow everyday but no one is coming to deliver the product. Today it's showing OFD locked. My order#NYK[protected] and my AWB#[protected]. Kindly resolve my issue and deliver my product ASAP.