Ecom Express — about delivery not received

Virati Zota

Address:

Saraswati Apt., Dahisar, D/401, Mumbai City, Maharashtra, 400068

I have ordered product from club factory with tracking id [protected]. I received a message saying that the order has been delivered but i have not received the delivery. How should i contact for the same? I have seen the tracking status on my club factory account even there it is showing delivered.. how do i reach to the product? As i haven't received the delivery

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Ecom Express customer support has been notified about the posted complaint.

Dec 27, 2019

Updated by Virati Zota I am attaching the message i received about the delivery which contains the tracking number and order number. Please do the needful and i hope to receive response and my product.

Verified Support

Dec 30, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express

Verified Support

Jan 06, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query/complaint regarding non receipt of shipment AWB number [protected], the said shipment has now been delivered .

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Also confirm the actual date of delivery.

Regards,
Team ECOM Express