Ecom Express — about delivery service

Rigina Anand

Mar 12, 2020

Address: Dharmadam, Kannur, Kerala, 670694

My amazon, club factory, nyka orders were held at dharmadam ecom express office. They didn't make a call to inform me after 5 days i went to the office that is 13km distance from my home. Am attaching the office picture with this complaint. I waited 2 hours to get my 3 parcels. They don't have any idea about anything. When i ask a staff about why they are serving like unprofessional he replied me that we need 10 staff mam here only 4 staff as delivery boy that's the problem we are facing. I can understand the situation of the staff but whatever as a courier company they are responsible for customers parcel. Staff are walking on parcel. If the company can't deliver it properly then please make them stop the branch and let online companies to handover it with other professional couriers. I don't know why ecom express make customers in this dilemma. Please stop the branch service or hire more people in dharmadam thalassery branch

+1 photos

Was this information helpful?

No (0)

Yes (5)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Ramen
Team ECOM Express

Related Ecom Express reviews

View all 6417 Ecom Express Reviews

Comments

Nisha_

Aug 8, 2022

My shipment reached the delivery center on 27th July 2022.Since then I have called the customer care service 4 times and no proper answer or solution is give. It is nearly 2 weeks and Ecom service doesn't have the courtesy to tell what the actual problem is. Everyday they are giving the same reply that your package will be delivered on priority. It is sad that you can't even contact your delivery partner. What kind of service are you running and why is there an customer service i[censored] can't even help your customer. Stop the service i[censored] can't do the job properly.