Ecom Express — Advance Whey Protein 2KG

I placed an order last week on 10th May 2023 through this link: https://scitron.com/collections/whey-protein-powder/products/buy-advance-whey-pr...⇄

It was processed and was out for delivery for the first time on 13th May 2023 but when I called the delivery person he said I won't be able to deliver as the package was assigned to him in the afternoon and he is not going to deliver in my area for today. He said he will be delivering next day in morning for sure as he knows me and my address really well (he has delivered multiple packages in past to me) but cancels the delivery mentioning that user has given wrong address for some reason.
Now, next morning comes he says I cannot find your package so cannot deliver now and at the end of day cancels the delivery with same issue that is address is wrong from my side.

Again next day new delivery person has been assigned and I called him to know when he will be delivering and guess what he says the same thing as the last guy and cancels the delivery mentioning the same reason address issue.

For the last two days my order status is showing as "Shipment Held - ofd lock applied",

Details:
- Shipping partner : EcomExpress
- EcomExpress order id: #[protected]
- Order Number from Scitron: #87976
- Order date: 10th May 2023
- Order Price: Rs. 4, 299
- Payment mode: UPI
- Delivery Person 1: Nagendra Kumar
- Delivery Person 2: Vishesh Kumar

This was the worse experience I've ever had with a delivery company. Delivery person are the worst and the policies this company has are worst as well.
Cancel the package and get it out of the ofd lock so that I can get my refund.