Ecom Express — Amazon Orders are not delivered and send back to the customer without any delivery attempt

shibupthomas

Address:

Ecom Express

EcommExpress returned my three orders back to the seller without any delivery attempt. They returned the item when my complaint is in Place and when I contacted EcoomExpress, the Customer service team put me online for more than 40 mins and intentionally cut the call.

They were not ready to give any information about why the item has been sent back to seller.

Complaint ID:[protected]
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Ecom Express customer support has been notified about the posted complaint.

Jul 02, 2020

Updated by shibupthomas No one called me yet from ecomexpress. Followed it up them directly as well. But no response at all

Verified Support

Jul 02, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipments has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery.

So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

Jul 02, 2020

Updated by shibupthomas I didn't get the answer for
why it didn't get delivered on expected date?. Amazon also already raised complaints with ecom on same regard.
My questions here
why you send the item to seller when my complaint is in place and why you updated me that item would be delivered with 24 hrs when i contacted you before it sent back?
Why local courier facilitie team didn't call me and notify me before expected delivery time and update me that item wouldn't be delivered?.
Why Ecom express didnt give response to mail I sent in this regards?.
Why Ecom Express kept me on hold in line for more than 45 min when i tried to reach you through toll free number?.
Why Ecom express team didnt give me the proper answer for the enquiry about my item and intentionally cut the call?

I request shouldn't close this ticket without providing proper answer for each of my above questions. I like hear your version fir each of the above questions one by one.

Jul 05, 2020

Updated by shibupthomas Please let me hear from you the answers for the above questions?.

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Comments

shibupthomas

No one called me yet from ecom express

Ecom Express Customer Care's response, Jul 4, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express