Ecom Express — Amount already paid by QR scanning-parcel.snatched by delivery agent and amount till not refunded

Ecom Express — Amount already paid by QR scanning-parcel.snatched by delivery agent and amount till not refunded

B Binita1234 from Dhanbad, Jharkhand May 28, 2022 May 31, 2022 This thread was updated on May 31, 2022

Dear Sir/Madam, On 25.05.2022 a delivery person from ecom express executive [protected] with order id [protected] came to my house with my parcel.I paid the amount by scanning the QR code available on the receipt pasted on the NYKAA parcel.The delivery agent disagreed about my payment.I however got the sucessful paynent message(details attached).The delivery agent snatched my parcel saying he has not recieved the payment, however i kept on showing my payment confirmation detail.I hereby request you to kindly help me get my payment details updated in your system/portal and help me get my parel on an urgent basis.I am attaching all the relevant details for your kind perusal.I have also complained two times and customer care executive just consoles by saying that amount will bevrefunded soon.Kindly refund my amount soon Was this information helpful? No (0) Yes (1)
Ecom Express customer support has been notified about the posted complaint. May 28, 2022 Updated by Binita1234 Dear Sir/Madam, On 25.05.2022 a delivery person from ecom express executive [protected] with order id [protected] came to my house with my parcel.I paid the amount by scanning the QR code available on the receipt pasted on the NYKAA parcel.The delivery agent disagreed about my payment.I however got the sucessful paynent message(details attached).The delivery agent snatched my parcel saying he has not recieved the payment, however i kept on showing my payment confirmation detail.I hereby request you to kindly help me get my payment details updated in your system/portal and help me get my parel on an urgent basis.I am attaching all the relevant details for your kind perusal.I have also complained two times and customer care executive just consoles by saying that amount will bevrefunded soon.Kindly refund my amount soon Verified Support May 31, 2022 Ecom Express Customer Care's response Dear Binita, Thank you for writing to us. We regret for the inconvenience caused to you because of FE behavior. We will surely look into the matter and coordinate with the concerned team. Regards, Team Ecom Express
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