Ecom Express — Amount Refund issue

I had paid the amount twice for the same order due to inconsistency in the app.
And they're not refunding the amount even after I have raised complaint on several times.every time they are telling amount will be refundedin 24 hours but it didn't for almost 2 weeks AWB NUMBER[protected]
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Ecom Express customer support has been notified about the posted complaint.
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Tracking number[protected]
Dear Satish,

Greetings From Ecom Express.

We value your urgency and we'll make sure that you receive a satisfactory resolution at the earliest. Kindly allow us some time, we'll be updating you soon.

Regards,

Team Ecom Express

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