Ecom Express — Attempt and issues in delivery

Hello, this is shaikh anas 2 days back i ordered a watch from firebolt and got to knew that the delivery/courier partner is ecom express what the issue is with thr delivery boy they can't even do their job properly and making your super bad company value and downgrading it .
I got a call from delivery person that are u at home i m coming for delivery and suddenly after 10 min i got a message that

"Your order was undelivered as entry was restricted. For further instructions, click ECOM EXPRESS"

Seriously what is this behaviour?? he call me up and after some time this message came what the issue with the company and delivery person I need to know what the reason behind this because i have seen earlier also and tired of the same situation that they cant deliver the stuff and didn't comes at home and drop a message that delivered attempt done but so n so reason,
plz take strict action against the delivery person