Ecom Express — AWB [protected] Undelivered Since 12 Aug 2020

PraveenBal

Address:

10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)

Hello,

My name is Praveen, phone number [protected]. Am raising this complaint to find a solution to an unexpected problem shared below.

This order dated 7th Aug 20 through flipkart with AWB Number - [protected] is undelivered since 12th Aug 2020 by Ecom express. Neither Flipkart nor Ecom express have taken any steps to ensure delivery of this product inspite repeated requests and escalations.

The website tracker suggests its in Thalassery the place of delivery since 12th Aug 20 & the status updated is " Shipment un-delivered Shipment attempted - Customer not available ". This is completely untrue.

Please note, none from this parcel company ever called me to deliver the product & to update a bizarre status without delivery attempt is completely unprofessional & unethical. Its evident since the status is never updated since 12 Aug 20 tracker & complaint is attached for your reference.

Inspite of everyday follow up call to the company customer service number [protected] the issue is not resolved.

My last escalation call was last handled by Mr Harish on 19 Aug 20. Inspite of repeated escalations, I have not seen this package delivered nor the status changed which makes me feel this package is lost or untraceble.

Hope somebody could take ownership & fix accountability to such irresponsible unprofessionalism in handling customers online purchase & product delivery.

+2 photos

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor due to delay in delivery. So we request you to kindly coordinate with your shopping Portal for further assistance.

We regret for the inconvenience caused to you.

Regards,
Ramen
Team Ecom Express

Aug 24, 2020

Updated by PraveenBal Thanks for your delayed update, it was evident from day one in handling this package delivery. I was informed by Flipkart much before your update was posted.

Am not impressed by your poor response & lack of coordination for tracking my undelivered package. Will never ever opt for your service & would request Flipkart to refrain future deliveries through your company.

Wish customers don't go through such a worst clueless delivery unit.