[Resolved]  Ecom Express — Awb no.[protected]

Order No.IN01-203-R[protected] / AWB No.[protected] shipment is lying at Delivery Centre, Warangal since 15.02.2022 at 05:23 hrs.

The shipment has to be delivered at Vishnupuri, Kazipet. The distance of Kazipet (delivery address) from the Delivery Centre is 10-11 km.

Have been following up with Ecom Express customer care representatives since 16.02.2022 and alternate days till 19.02.2022.

Every time they assure me of getting it delivered the next day. On 19.02.2022 after insistence for reasons of delay they have connected me to their escalation division and the person who spoke had assured me that the shipment will be done by Sunday evening without fail.

Till today they have not delivered the shipment as promised.

Approaching this forum for early resolution.

Thanks,

Venkat
Principal Private Secretary
Ministry of Finance
North Block
New Delhi