[Resolved] Ecom Express — change the product which I returned to snapdeal authorities

[Resolved] Ecom Express — change the product which I returned to snapdeal authorities

P pabitrakumarsamanta from Pune, Maharashtra

To, The ecom express pvt ltd, Sir/madam, I have ordered a fastrack sports 3099sm02 men's watch when it delivered to me i observed that the time adjustment screw is missing therefore i again return the same product after that when 2nd time it delivered to me i found that the watch’s chain is brocken therefore i again return it for refund. But snapdeal authorities call me and told that the product does not mached with the ordered item. How is it possible? Which product i ordered and the same prduct i returned to the “ecom express pvt ltd” for refund. Order id: [protected], on 01 jun, 2018 Enclose:- pickup sheet. Therefore i request you to solve the matter and refund money back to my account. Thanking you Pabitra kumar samanta Vill - gopalpur P. O - hat gopalpur P. S - patashpur Dist - purba medinipur Pin - 721454 West bengal Mob - [protected] E-mail-samanta. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 4, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 04, 2018 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal in this regards Regards, Ecom Express Team
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Comments

Sheikh azim

from Gwalior, Madhya Pradesh

My pillow is reached at delivery center 2days ago but not yet delivered why I wanted to know why they are not delivering it

Ecom Express Customer Care's response, Jul 4, 2018

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.
Regards,
Ecom Express Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Hi Pabitra,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal"