[Resolved] Ecom Express — club factory products ..

Nisar E Ali

from Adur, Kerala

Address:	682018
Website:	Club Factory

Hi,
I had order four ladies bags and one men's casual shoes from the online site Club Factory on 8jun2018.Had received the items on 25jun2018.But I was Shocked when I Saw the products.Because the picture of the product on website and real doesnt matched.So Had requested to returned the Items on 26jun2018.One of the executive from ecom express came amd collected after one week from the date returned request.After this real story started nobody contacted me for this and my refund not happened I waited for two weeks bit no response from their side .chatted with their online complaints section .Final they Concluded that its a fak e Order ...

Pls help as to resolve this issues..

Order No SO25643579
Amount Paid 4219.5

Return Id
SON[protected]
SON[protected]

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Sep 9, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Ecom Express Customer Care's response Dear Nisar,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in reverse pickup.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.
Regards,
Ecom Express Team

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Comments

Vikram Singh Rathaur

from Imphal, Manipur

Mera iteam pickup nahi ho raha h last 5 days se mai lagatar ecom xpress help line me call kar raha hu, call krne pe bolte h wo log ki kal ho Jayega aur abhi tak hua nahi h, bbad condition h ecom xpress ka, my number is [protected]