Ecom Express — Complaining about the misbehaving.

Ajith Parackal

Address:

Ecom Express. Cheruthony br. IDUKKI. KERALA

Hi. I would like to complain about the branch in charge in Cheruthony, Idukki branch. I had a package and which arrived at the delivery point on 10th of Nov and they didn't attempted to deliver my product till 14th of Nov. One 12th, I've contacted them and one of the executive said that they'll be delivering the package by 13th, but not. Today I went to the office and when I asked them about the package, they said that they don't have the vehicle to deliver the product. If they don't have a vehicle, they should at least informe me that they don't have, and so I should pick up from the point. But they said they will deliver and its been 5 days I'm waiting for a package arrived nearby point.

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Ecom Express customer support has been notified about the posted complaint.

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Comments

Ajith Parackal

If the ecom can't give a minimum basic customer satisfaction, please close your business and there is far better delivery partners.

Ecom Express Customer Care's response, Nov 17, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express